Returns and Refunds

All returns for a refund are subject to a 15% restocking fee.

Table Of Contents

CalanMobile.com Return Policies

Standard Return Policy

Limited 30-Day Return Policy

Limited Non-Refundable 30-Day Return Policy

LCD Limited Non-Refundable 30-Day Return Policy

Memory (Modules, USB) Return Policy

Additional RMA Terms

Physical Damage Policy

Out-of-Stock (Back-Order) Items

Downloadable Software

Standard Return Policy

Return for refund or replacement within: 30 days

 

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by CalanMobile.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.  Customer will be responsible to pay any shipping charges back to CalanMobile.com.

 

CalanMobile.com will not be liable for the return shipping cost of defective merchandise. CalanMobile.com does not manufacture products, and therefore we are not responsible for product defects. Customer will be responsible to pay any shipping charges back to CalanMobile.com.

Limited 30-Day Return Policy

Return for refund within: 30 days

Return for replacement within: 30 days

 

This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which CalanMobile.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to CalanMobile.com within 30 days of the invoice date for this policy to apply.  Customer will be responsible to pay any shipping charges back to CalanMobile.com.

Limited Non-Refundable 30-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: 30 days

 

This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by CalanMobile.com’s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CalanMobile.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.  Customer will be responsible to pay any shipping charges back to CalanMobile.com.

LCD Limited Non-Refundable 30-Day Return Policy

Return for refund within: non-refundable

Return for replacement within: 30 days

There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

 

This is our detailed LCD Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by CalanMobile.com’s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to CalanMobile.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.  Customer will be responsible to pay any shipping charges back to CalanMobile.com.

 

CalanMobile.com sells many products that feature LCD (Liquid Crystal Display) screens. CalanMobile.com adheres to the dead-pixel policy that is observed by the majority of our manufacturer. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable CalanMobile.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.

Memory (Modules, USB) Return Policy

Return for refund within: 30 days

Return for replacement within: 30 days

 

This is our Detailed Memory (Modules, USB) Return Policy. The following conditions are not acceptable for return, and will result in your RMA being returned to you:

• Physically damaged Memory cannot be returned to CalanMobile.com.
• Modules that are missing the manufacturer label containing model number and part number
• Modules that are missing the manufacturer warranty label
• Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed
• "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing

All items returned for a refund are subject to a 15% restocking fee.

 

Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

ADDITIONAL RMA TERMS

Physical Damage Policy

Physically damaged items cannot be returned to CalanMobile.com.  If you return any physically damaged item to CalanMobile.com, the item will be returned to you at your expense.

Out-of-Stock (Back-Order) Items

Sometimes items are returned to CalanMobile.com after the product has been discontinued. If CalanMobile.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: either CalanMobile.com can send you a comparable replacement item, if available, or a refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Downloadable Software

Downloadable software is non-refundable once the download is complete. If you have purchased downloadable software, and did not download the software using the supplied download link, the software may be “returned” for a refund within 15 days of purchase. In order to process a refund for downloadable software a Letter of Destruction must be filled out completely and sent to our Customer Service Department. Please contact the Customer Service Department to obtain a copy of the Letter of Destruction.