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Policy and Agreement

Price, specifications and terms of offers are subject to change without notice. CalanMobile.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. CalanMobile.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. CalanMobile.com reserves the right to refuse service to anyone.

Payment Methods

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • CalanMobile.com Gift Certificate
  • Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
  • No Purchase Orders, Fax or C.O.D. orders please.
  • Please accept our apologies but we do not accept international credit cards at this time.

Shipping Methods

  • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
  • UPS 2Day - 2 business days + 24-48 hours to process the order.
  • UPS Next Day - Delivery within 1 business day + 24-48 hours to process the order.
  • All orders require 24-48 hours processing time before shipping.
  • CalanMobile.com does not process orders during weekends.
  • No deliveries will be made on Saturday or Sunday.
  • CalanMobile.com does not guarantee same day shipping.
  • CalanMobile.com does not offer International/Canadian shipping options at this time.
  • All orders shipped within Texas and New York will be charged state sales tax. Please note that the sales tax for Texas and New York orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Texas will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for Texas orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Tax on Shipments into New York State

As a result of recent changes in New York law, CalanMobile.com is being forced to collect applicable New York state sales tax for all orders shipped to New York addresses beginning on June 1, 2008. Please be aware that applicable New York state taxes may be added to some orders if the orders is not shipped until on or after June 1, 2008, even if the order was placed before June 1, 2008. We apologize for any inconvenience.

Product Testing

CalanMobile.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. CalanMobile.com does not conduct product testing before shipping any merchandise.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. LCD screens must be returned within 15 days from the invoice date for a refund. A Return Merchandise Authorization (RMA) number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform CalanMobile.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

CalanMobile.com.com SATISFACTION GUARANTEE

CalanMobile.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • 15-day replacement or refund guarantee on all LCD screens
  • Downloadable software is refundable within 15 days of the original invoice date. CalanMobile.com will confirm that the product has not been downloaded and, upon verification, the customer will be issued a Letter of Destruction. Once he/she agrees to the terms stipulated in the letter, CalanMobile.com will issue a Return Merchandise Authorization (RMA) number for the refund amount.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting CalanMobile.com Customer Service at service@calanmobile.com and acquiring an RMA number. CalanMobile.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at CalanMobile.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support

CalanMobile.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at CalanMobile.com.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. CalanMobile.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Back-Orders

CalanMobile.com does not sell back-ordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your CalanMobile.com login to alert you of the situation.

Order Status

CalanMobile.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your CalanMobile.com ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy

CalanMobile.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from CalanMobile.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Product listings

CalanMobile.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, CalanMobile.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from CalanMobile.com are provided as resources to customers looking for additional information and/or professional opinion. CalanMobile.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

CalanMobile.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, CalanMobile.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. CalanMobile.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, CalanMobile.com will not be held responsible for product revision changes.

Product reviews

All review submissions are subject to moderation by CalanMobile.com. Please follow our submission guidelines. CalanMobile.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*

What to include in your submission:

  • Experiences with a fully-functional product leading to perceived pros and cons**
  • Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:

  • Profanity, obscenity and other offensive language
  • Single-word reviews
  • Non product-specific reviews
  • Any mention of CalanMobile.com's competitors by name
  • URLs, specific pricing, and specific availability (or other time-sensitive information)
  • Experiences with a DOA, defective, damaged or otherwise semi-functional product
  • Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

* CalanMobile.com reserves the right to accept or reject any review in its sole and absolute own discretion

** DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that CalanMobile.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

Purchase Agreement

By accepting delivery of any product delivered from CalanMobile.com ("CalanMobile.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and CalanMobile.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and CalanMobile.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from CalanMobile.com.

Product Return Procedure

To return a product in compliance with CalanMobile.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the product (described above). All RMA requests must be filed online. CalanMobile.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by CalanMobile.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Customer is solely responsible for shipping any returned product to CalanMobile.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, CalanMobile.com's Return Policy will be breached and CalanMobile.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

CalanMobile.com will not refund to Customer the original shipping charges. In addition, CalanMobile.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All product sold "AS-IS" or "With All Faults"

CALANMOBILE.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY CALANMOBILE.COM ARE NOT MANUFACTURED BY CALANMOBILE.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). CALANMOBILE.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. CALANMOBILE.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. CALANMOBILE.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH CALANMOBILE.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR CALANMOBILE.COM, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Year 2000 Policy

Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. CalanMobile.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE.

Limitation of Liability

IN ALL CIRCUMSTANCES CALANMOBILE.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CALANMOBILE.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CALANMOBILE.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CALANMOBILE.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

CalanMobile.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with CalanMobile.com unless Customer has provided clear and conspicuous notice to CalanMobile.com and has received prior written consent from CalanMobile.com.

General Terms and Conditions

Orders

An order is not binding upon CalanMobile.com until it is accepted; CalanMobile.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with CalanMobile.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the CalanMobile.com invoice.

Risk of Loss

CalanMobile.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. CalanMobile.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow CalanMobile.com to sign appropriate documents on Customer's behalf to permit CalanMobile.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. CalanMobile.com will advise Customer of estimated shipping dates, but CalanMobile.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between CalanMobile.com and Customer shall be governed by the laws of the State of Texas, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. CalanMobile.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the Texas, Collin County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against CalanMobile.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Texas law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with CalanMobile.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between CalanMobile.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between CalanMobile.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.